Refund policy

Last Updated: October 22, 2026

1. Return and Refund Policy Overview

This Return and Refund Policy applies to purchases made through the TTLSHOP website. TTLSHOP offers men's and women's casual apparel, including hoodies, crewneck sweatshirts, casual pants, and streetwear-inspired clothing.

We aim to provide a clear and straightforward return and refund process. Eligible return requests may be submitted within 30 days after the item is delivered, subject to the terms described in this policy and applicable consumer protection laws.

Nothing in this policy is intended to limit any consumer rights that cannot be excluded under applicable law.

2. Return Period and Request Process

Customers may request a return within 30 days after receiving their order. The return period starts on the date the item is delivered to the customer.

Before sending an item back, please contact our customer support team at hello@ttlshop.com. Include your order number, the item you wish to return, the reason for the return, and any relevant information about the item's condition.

Please wait for return instructions from our customer support team before shipping an item back. This helps us identify your order and process your request efficiently.

3. Return Requirements

To help us review your return request, please provide accurate order information and ensure that the item is securely packaged for return.

Where applicable, please include the original packaging, accessories, and other items supplied with your purchase. We recommend keeping your order confirmation and shipping information until your return has been completed.

Return requests will be reviewed in accordance with this policy and applicable law. Any rights relating to defective, damaged, incorrect, or misdescribed products remain subject to applicable consumer protection requirements.

TTLSHOP does not charge a restocking fee for returns. The restocking fee is 0%.

4. Return Shipping Costs

TTLSHOP covers shipping costs associated with returns and refunds, regardless of the reason for the refund, subject to applicable law and the return instructions provided by our customer support team.

Please contact us before shipping your return so that we can provide the appropriate instructions. If you arrange a return shipment independently without contacting us, please reach out to our support team to confirm the applicable return arrangements.

There is no restocking fee for eligible returns.

5. Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, defective, or materially different item, please contact us at hello@ttlshop.com as soon as possible.

When contacting us, please provide your order number, a description of the issue, and relevant photographs where appropriate. This information will help us review the situation and determine the appropriate next steps.

TTLSHOP will review reported issues and assist with eligible returns or refunds in accordance with this policy and applicable law.

6. Return Address and Instructions

Please contact TTLSHOP customer support before sending a return. Do not send an item back until you have reviewed the return instructions provided by our team.

Our listed business and return address is:

TTLSHOP
903 S Church St, Belleville, IL 62220, United States

Although this is our listed return address, please confirm the return arrangements with customer support before shipping your package.

TTLSHOP covers return shipping costs in accordance with this policy. Please follow the return instructions provided by our customer support team to ensure that your return can be identified and processed correctly.

7. Return Review and Processing Time

Once your returned item has been received, TTLSHOP will review the return and process eligible requests.

Return processing generally takes 1–3 business days after receipt of the returned item.

This processing period refers to our internal review and processing time. Additional time may be required for your payment provider or financial institution to complete the refund and make the funds available in your account.

8. Refund Method and Timing

Approved refunds will generally be issued to the original payment method used for the purchase, where supported by the payment provider.

After we initiate a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment service provider, or other financial institution.

If you have not received your refund after a reasonable processing period, please check with your payment provider first. You may also contact us at hello@ttlshop.com with your order number so that we can help review the status.

TTLSHOP does not charge a restocking fee. Return shipping costs associated with refunds are covered by TTLSHOP in accordance with this policy.

9. Partial Returns, Discounts, and Promotional Orders

If you return only part of an order, the refund will generally be calculated based on the eligible returned item or items and the amount paid for those items.

For discounted products, promotional purchases, or bundled orders, the applicable refund amount will be determined using the relevant purchase details and any applicable promotional terms.

Any refund will be handled in accordance with this policy and applicable law.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at hello@ttlshop.com and include your order number.

Cancellation requests are subject to the current status of your order and applicable law. If an order has already been processed or shipped, cancellation may no longer be possible, and you may need to follow the return process described in this policy.

Please contact customer support for assistance with a cancellation request. We will review your request and advise you of the available options.

11. Shipping and Delivery Information

Orders are generally processed within 1–3 business days. Estimated shipping time is 6–9 business days after processing, with an estimated total delivery time of 7–12 business days.

Free shipping is available throughout the United States. Delivery estimates may vary depending on the destination, carrier operations, holidays, weather conditions, or other circumstances beyond our control.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team with your order details so that we can assist you.

12. Contact Information

If you have questions about returns, refunds, order cancellations, or this policy, please contact TTLSHOP using the information below.

Store Name: TTLSHOP
Website: https://www.ttlshop.com/
Email: hello@ttlshop.com
Phone: +1 763-297-4927
Business and Return Address: 903 S Church St, Belleville, IL 62220, United States

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM Central Time (CT)
Saturday–Sunday: Closed

We will review return and refund inquiries and provide assistance during our customer service hours.