Terms of service

Last Updated: October 22, 2026

1. Agreement and Scope of Service

These Terms of Service ("Terms") govern your access to and use of the TTLSHOP website at https://www.ttlshop.com/ and your purchase of products through our online store.

In these Terms, "TTLSHOP," "we," "us," and "our" refer to TTLSHOP. "You" and "your" refer to any visitor, customer, or other person who accesses or uses our website.

TTLSHOP is an independently operated online store offering men's and women's casual apparel, including hoodies, crewneck sweatshirts, casual pants, and streetwear-inspired clothing. We serve customers in the United States and other countries where our products are available.

By accessing our website, browsing our products, or placing an order, you agree to these Terms and any applicable policies referenced herein. If you do not agree to these Terms, please do not use our website or place an order.

2. Eligibility and Account Responsibilities

You must have the legal capacity to enter into a binding agreement under the laws applicable to you to use our website and make purchases. If you are not legally able to enter into a purchase contract, you may use our website only with the involvement and authorization of a parent, guardian, or other legally authorized person where permitted by law.

If our website offers account registration and you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account, subject to applicable law.

Please notify us promptly if you suspect unauthorized access to your account or believe that your account information has been compromised.

3. Product Information, Accuracy, and Availability

We make reasonable efforts to present product descriptions, images, prices, sizes, colors, and other product information as accurately as possible. However, colors and product appearance may vary depending on your device, screen settings, lighting, and other display conditions.

Product availability may change without notice. We do not guarantee that every product, size, color, or style will remain available at all times.

If we discover a material error in a product description, price, or availability, we may take appropriate steps to correct the information and contact affected customers where necessary.

If an order cannot be fulfilled because a product is unavailable or because of an apparent pricing or listing error, we may cancel the affected order and refund any payment collected for that order, subject to applicable law.

4. Orders and Order Acceptance

When you submit an order through our website, you are making an offer to purchase the selected products under these Terms and the applicable store policies.

After you place an order, we may send an order confirmation email acknowledging receipt of your order. An order acknowledgment does not necessarily mean that the order has been fully processed or shipped.

We reserve the right to review, decline, or cancel an order where permitted by law, including when there is a reasonable concern about fraudulent activity, unauthorized transactions, product availability, or an apparent error in the order information.

If we cancel an order after payment has been collected, we will arrange any applicable refund in accordance with our refund procedures and applicable law.

Please ensure that your contact details, shipping address, and order information are accurate before submitting your order. Incorrect or incomplete information may delay delivery.

5. Payment Methods and Payment Processing

TTLSHOP accepts the following payment methods at checkout, subject to availability and eligibility:

Shop Pay

Shop Pay Installments

Visa

Mastercard

American Express

Diners Club

Discover

Apple Pay

Google Pay

PayPal Wallet

Payment options may vary depending on your location, device, checkout eligibility, and the requirements of the applicable payment provider. The methods displayed at checkout are the most accurate indication of the options available for your purchase.

By submitting payment information, you represent that you are authorized to use the selected payment method. Payment authorization, verification, and processing may be handled by Shopify and the relevant payment service provider under their applicable terms and policies.

6. Order Processing, Shipping, and Delivery

Our standard order processing time is generally 1–3 business days. After processing, estimated shipping time is 6–9 business days.

The estimated total delivery time is 7–12 business days, including order processing and shipping. These timeframes are estimates and are not guaranteed delivery dates.

Delivery times may be affected by the shipping destination, carrier operations, public holidays, weather conditions, customs procedures for international shipments, or other circumstances beyond our reasonable control.

For international orders, delivery may be subject to customs inspections, import duties, taxes, or other requirements imposed by the destination country. Any applicable charges and responsibilities will be handled in accordance with the information provided at checkout and applicable law.

We will make reasonable efforts to process and ship orders within the stated timeframes. If a significant shipping issue arises, please contact our customer support team for assistance.

7. Cancellations, Returns, and Refunds

Return and refund requests are handled in accordance with our Return and Refund Policy and applicable law.

Our stated return period is 30 business days, subject to the eligibility requirements and procedures set out in the applicable Return and Refund Policy. Please review that policy before returning any product.

Once an eligible return has been received and approved for processing, return processing generally takes 1–3 business days. The time required for a refund to appear in your account may also depend on your payment provider or financial institution.

TTLSHOP does not charge a restocking fee. We cover shipping costs associated with refunds regardless of the reason for the refund, subject to applicable law and the procedures described in our Return and Refund Policy.

To request a return or refund, please contact us at hello@ttlshop.com and include your order information so we can assist you.

Nothing in these Terms limits any consumer rights that cannot lawfully be excluded or restricted.

8. Intellectual Property

Unless otherwise indicated, the content on our website, including text, graphics, logos, images, page layouts, design elements, and website materials, may be owned by or licensed to TTLSHOP or other applicable rights holders and may be protected by intellectual property laws.

You may access and use our website for personal, lawful shopping purposes. You may not reproduce, republish, distribute, modify, commercially exploit, or otherwise use website content without the necessary permission from the relevant rights holder, except as permitted by applicable law.

Nothing in these Terms transfers ownership of intellectual property rights to you.

9. Acceptable Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use our website for fraudulent, deceptive, unlawful, or unauthorized activities.

Attempt to interfere with the security, operation, or functionality of our website.

Upload or transmit malicious code, viruses, or other harmful material.

Attempt to gain unauthorized access to our website, systems, accounts, or data.

Use automated tools to access, extract, or collect website content in a manner that violates applicable law or our rights.

Submit content that is unlawful, defamatory, misleading, or infringes the rights of others.

We may take reasonable steps to restrict or suspend access where necessary to protect our website, customers, or legitimate business interests, subject to applicable law.

10. Third-Party Services and Links

Our website may use or provide access to third-party services, including payment processing, website hosting, shipping, and other services necessary to operate an online store.

Third-party services may be subject to their own terms, conditions, and privacy policies. Your use of those services may therefore be governed by agreements between you and the relevant provider.

We may also provide links to third-party websites for convenience. TTLSHOP does not control all third-party websites and is not responsible for their content, availability, terms, or privacy practices.

We encourage you to review the applicable terms and privacy policies before using third-party services or providing information to third parties.

11. Disclaimers and Limitation of Liability

We make reasonable efforts to maintain the availability and accuracy of our website and product information. However, to the extent permitted by law, our website and its content are provided subject to availability, and we do not guarantee uninterrupted or error-free access.

Nothing in these Terms excludes or limits any warranty, remedy, or liability that cannot lawfully be excluded or limited under applicable law.

To the extent permitted by law, TTLSHOP will not be responsible for losses arising from circumstances beyond our reasonable control, including certain carrier delays, service interruptions, or third-party service failures, provided that this limitation does not exclude responsibilities that applicable law requires us to retain.

Nothing in this section removes your rights relating to defective products, products that do not conform to their description, or other rights that cannot be waived under applicable consumer protection laws.

12. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful use of our website or your material violation of these Terms, where such responsibility may lawfully be imposed.

Nothing in this section requires you to indemnify TTLSHOP for matters where such an obligation is prohibited by applicable law.

13. Governing Law and Disputes

These Terms and transactions conducted through our website are subject to applicable laws, including relevant United States federal law and state law where applicable.

If you have a question or concern about an order or these Terms, we encourage you to contact us first so that we can attempt to resolve the matter directly.

Nothing in these Terms prevents you from exercising consumer rights or pursuing remedies available under applicable law, including contacting a competent consumer protection authority or court where permitted.

14. Changes to These Terms

We may revise these Terms from time to time to reflect changes to our website, products, business practices, services, or legal requirements.

When we update these Terms, we will post the revised version on this page and update the "Last Updated" date as appropriate. Changes will apply as permitted by applicable law.

We encourage you to review these Terms periodically. Your continued use of our website after revised Terms are posted constitutes acceptance of the updated Terms only to the extent permitted by applicable law.

15. Severability and Entire Agreement

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law or, where necessary, separated from the remaining Terms. The remaining provisions will continue to apply to the extent they remain valid and enforceable.

These Terms, together with the applicable policies referenced on our website, govern your use of our website and purchases from TTLSHOP, subject to any mandatory rights and protections provided by law.

16. Store Information and Contact Details

If you have questions about these Terms, an order, a payment, shipping, returns, or refunds, please contact our customer support team using the details below.

Store Name: TTLSHOP

Website: https://www.ttlshop.com/

Business and Contact Address: 903 S Church St, Belleville, IL 62220, United States

Email: hello@ttlshop.com

Phone: +1 763-297-4927

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM Central Time (CT)

Saturday–Sunday: Closed

We will make reasonable efforts to respond to customer inquiries during our stated customer service hours.